Frequently Asked Questions

How much does registration cost?

Registration for the Open Water Swim Challenge is $38.

I did not complete my registration. How can I finish my registration at a later time?

An email was sent to your attention with a code and a URL to allow you to restart the registration.  If you click on the URL it will take you back to step 2 of registration, please confirm the data entered and continue your registration.  You can also enter the code in the email at the bottom of the screen after you hit the "Sign Up" button. (If you no longer have the email, please send a message to support@ms-stride.org indicating that you need your user name and password.)

I tried to sign in, but I do not know my user name and password. How do I get this information?

When you registered, you were emailed a confirmation letter. This letter contains both your user name and password. If you no longer have the email, please send a message to support@ms-stride.org indicating that you need your user name and password.

Can I change my user name and password to something I can easily remember?

Yes, sign in and go to your fundraising page.  From your page select *Login and hit enter.  You can then change your user name and/or password.

What should I do if nothing happens when I try to upload a photo to my fundraising page?

The ms-stride support team is available at support@ms-stride.org to upload your photo.The image is probably too large to upload.