Fundraiser Frequently Asked Questions

I tried to sign in to set up my fundraising page, but I do not know my user name and password. How do I get this information?

When you registered, you were emailed a confirmation letter. This letter contains both your user name and password. If you no longer have the email, please send a message to support@ms-stride.org indicating that you need your user name and password.

What should I do if nothing happens when I try to upload a photo to my fundraising page?

The ms-stride support team is available at support@ms-stride.org to upload your photo.

I uploaded/updated my profile photo, and the correct image isn't showing up on Facebook. How do I fix it?
Please allow 48 hours for Facebook to update, and we suggest clearing your browser history. If you continue to see the incorrect image, please contact the ms-stride support team by emailing details to support@ms-stride.org.
 
Are there fundraising deadlines?
In joining Team Endurance for MS, you agree to the following schedule in your fundraising:
1. Raise at least 10% of your total fundraising requirement by June 1, 2019 (4 months prior to goal race)
2. Raise at least 50% of your total fundraising requirement by August 1, 2019 (1 month prior to goal race)
3. Raise 100% of your total fundraising requirement by September 30, 2019 (Last day of month of goal race)
*RMSRF reserves the right to collect payment for any shortfall of your commitment that may occur at the time of the final deadline as outlined above.
 
How do I change my t-shirt size?
Contact the ms-stride support team by emailing your name and shirt size to support@ms-stride.org. 
 
Should I receive an email every time a donation is made on my fundraising page?
Yes! If you are not receiving those email notifications, please check your junk/spam folder.