Frequently Asked Questions
What are my registration options?
You can register as an individual, start your own team or join an existing team. When you register, you will first enter your personal information and shirt size. When you proceed to the next step, you will have the option to start a team or join a team. During this step you can also enter additional registrants by selecting the green “Add Another Registrant” button. When you proceed to the next step you will have the option of adding a donation as part of the registration. Please review your cart to confirm the correct number of registrants, shirt sizes and any optional items selected before finalizing your registration and entering payment. Detailed information for registration can be found under the “HELP” tab. After completing the registration you will receive a confirmation email for each person registered, a receipt for registration and a credit card receipt.
How much does registration cost?
Adult - $35 (Ages 18 and over, does not include t-shirt)
Youth - $15 (Ages 17 and under, does not include t-shirt)
Family - $70 (Up to 2 adults and 2 youth, t-shirts not included)
I did not complete my registration. How can I finish my registration at a later time?
An email was sent to your attention with a code and a URL to allow you to restart the registration. If you click on the URL it will take you back to Step 2 of registration, please confirm the data entered and continue your registration. You can also enter the code in the email at the bottom of the screen after you hit the “Register” button. If you no longer have the email, please send an email to email@example.com indicating you need your start registration code and include your name, email and the name of the event that you are registering for.
I tried to sign in, but I do not know my user name and password. How do I get this information?
When you registered for the event, you were emailed a registration letter. This letter contains both your user name and password. When you sign in you can access both your personal fundraising page and your team fundraising page if you are the team captain.
Can I change my user name and password to something I can easily remember?
Yes, sign in and go to your profile page. From your profile page select *Login and hit enter. You can then change your user name and/or password.
I have a team called Riding for Dylan. If donors go to my friend's page who is a team member of Riding for Dylan and make a donation, will their donation count towards my team’s goal as well?
If someone donates to your friend's page then the funds will be counted towards their individual total and also the team totals.
If you would like donors to only see the team page, you need to go to your friend’s personal profile page and set the “Public profile page” to NO. You can do this by sliding the toggle switch under this field from YES to NO.
I am having trouble uploading a photo to my personal or team profile page.
The Stride support team is available at firstname.lastname@example.org to upload your photo.