Fundraiser Frequently Asked Questions

I tried to sign in to set up my fundraising page, but I do not know my user name and password. How do I get this information?

When you registered, you were emailed a confirmation letter. This letter contains both your user name and password. If you no longer have the email, please send a message to support@ms-stride.org indicating that you need your user name and password.

What should I do if nothing happens when I try to upload a photo to my personal profile page?

The image is probably too large to upload.  If the image is over 3MB you will need to reduce the size of the image to complete the upload.  Please read the instructions found in the "Managing Your Fundraising Page" under the HELP tab above. The ms-stride support team is also available at support@ms-stride.org.

I uploaded/updated my profile photo, and the correct image isn't showing up on Facebook. How do I fix it?
Please allow 48 hours for Facebook to update, and we suggest clearing your browser history. If you continue to see the incorrect image, please contact the ms-stride support team by emailing details to support@ms-stride.org.
 
Are there fundraising deadlines?
In joining Team Endurance for MS, you agree to the following schedule in your fundraising:
1. Raise at least 10% of your total fundraising requirement by June 1, 2017 (4 months prior to goal race)
2. Raise at least 50% of your total fundraising requirement by August 1, 2017(1 month prior to goal race)
3. Raise 100% of your total fundraising requirement by September 30, 2017 (Last day of month of goal race)
*RMSRF reserves the right to collect payment for any shortfall of your commitment that may occur at the time of the final deadline as outlined above.
 
How do I change my t-shirt size?
Contact the ms-stride support team by emailing your name and shirt size to support@ms-stride.org. 
 
Should I receive an email every time a donation is made on my fundraising page?
Yes! If you are not receiving those email notifications, please check your junk/spam folder.